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FAQ

Most Popular FAQs

How should I remove my Bagnet from surfaces?

Do not pull Bagnet from the loop or yank to remove. Simply lift from under the magnet to remove from surfaces. Incorrect removal can result in damage to your Bagnet. See example here.

Where can I use my Bagnet?

Bagnet can be used as a purse hanger or bag hook in endless situations and on countless objects: restroom stalls, restroom fixtures (like waste bins), metal door frames, restaurant table legs & bases, metal chairs, on your car, at the movies (under the flipped up seat next to you), metal fence posts and railings, metal desk components at the office, shopping carts, and more! Women are finding new uses for their Bagnets every day!

How do I open the ring?

Push the small hinged section inwards towards the center of the ring. See image below.

What’s the difference between Sport and Better Than Leather Bagnets?

Sport Bagnets are molded rubber made with no animal products and can be washed with soap and water to clean. The magnetic strength is the same on both sides, and the rubber is designed to stretch when in use and return to its original size and shape when not in use. Better Than Leather Bagnets are made with premium faux leather and can be cleaned by wiping with a damp cloth. Sport and Better Than Leather Bagnets hold the same weight.

Why doesn't Bagnet support my bag on the refrigerator?

Refrigerators have a thin veneer of metal with a weak magnetic pull. Metal stalls and metal door frames are much thicker and have a greater magnetic force which means they're better equipped to work with Bagnet.

My Bagnet bends in the middle, is it broken?

Bagnets contain two magnets to allow some flex when pulling it off a surface. It will bend and crease in the middle where the two magnets meet. This also allows you to form it around curved metal objects.

The loop on my Bagnet sport and mini stretches when I use it, will it break?

The molded rubber is designed to stretch when in use and return to its original size and shape when not in use. Take care when removing your Bagnet from surfaces, if carefully removed Bagnet Sport and Mini should not break.

How is Bagnet better than other purse hooks?

Bagnet works in situations where a typical purse hook is inconvenient or useless. Purse hooks currently on the market are designed to be used on horizontal surfaces/edges and are not attachable to vertical surfaces. Other purse hooks used over the door of a restroom stall leave you susceptible to theft, while Bagnet hangs your purse at a safe height within the space, making it inaccessible to thieves. Bagnet also comes in handy as a purse hanger on your car while you load and unload, and on metal posts when you need your hands free.

Can I combine coupon codes?

No, discount/coupon codes cannot be combined with other discounts unless otherwise specified. The larger discount will apply.

"First-Time Welcome" discount codes are invalid during sales.

Safety FAQs

Will Bagnet damage my cell phone?

Internal components of a cell phone are non-magnetic, therefore a magnet cannot affect them. For memory, phones use storage chips which are not affected by magnets. Today’s cell phone screens are LCD (rather than the old CRT screens), therefore a magnet won’t affect them. GPS uses satellites and cell phone batteries are lithium-ion, neither of which are affected by magnets. There are many cell phone products on the market that utilize magnets, such as mounts and cases, because they are safe to be used with cell phones.

Will Bagnet damage my laptop?

Bagnets are safe when near laptops, in fact, we have them around our office computers daily. However, we do not recommend that they come in direct contact with a laptop for a prolonged period of time, as that can have adverse effects on the computer.

Will Bagnet damage my credit cards?

To demagnetize the strip on a credit card, the strip must be in direct contact with a magnet for a prolonged amount of time. It is not the strength of the magnet that affects a credit card strip, it’s the duration of direct exposure. As long as your credit card isn’t in direct contact with the magnets in your Bagnet, for a prolonged amount of time, your credit card strip will be unaffected. Credit card chips are not affected by magnets at all. Cards with weaker magnetic strips, such as hotel keys and parking garage tickets, are susceptible to demagnetization and should be stored in your wallet or in a pocket away from your Bagnet.

Will Bagnet damage my hearing aid battery?

Our research tells us that you'd need a strong magnetic field, such as one produced by an MRI scanner, to do damage to a battery. If using Bagnet as intended, which is to clip on the exterior strap or hardware of your purse, it should not affect the performance of your hearing aid batteries if they are inside a case inside your purse (or in your ear). However, we have not done any formal testing on the effect our products have on batteries so we can't say with 100% certainty that there would be no negative effects.

Is Bagnet safe for use near pacemakers or personal medical devices such as insulin pumps?

Bagnet should not be used by or near persons with pacemakers. Keep Bagnet away from personal medical devices as it contains strong magnets.

Is Bagnet safe for use around car key fobs, tiles, apple watch, and airpods?

Extensive testing has not been done on these items so we cannot offer an official recommendation.

Can Bagnet go through airport security?

It is safe to travel with Bagnet, and it can go through airport security and screening devices. We do suggest tucking it into your bag while going through screening as it may be attracted to the conveyor belt metal.

Is there latex in Bagnet sport or mini?

No, our silicone rubber Bagnets are latex-free.

Shipping FAQs

How long does shipping take?

Ground Shipping takes 5-9 days, and can be even longer during busy shipping holidays. We also have a 2-day shipping option.

What is shipping protection?

We offer shipping protection for $0.98 per order. Within your shopping cart you will automatically be opted in to shipping protection, with the option to uncheck and refuse the coverage. The shipping protection covers lost, stolen, or damaged-in-transit products and we will re-ship your items at no cost. Lost, stolen, or damaged items will not be replaced when shipping protection is not selected.

Weight Rating FAQs

Where can I use my Bagnet?

Bagnet can be used as a purse hanger or bag hook in endless situations and on countless objects: restroom stalls, restroom fixtures (like waste bins), metal door frames, restaurant table legs & bases, metal chairs, on your car, at the movies (under the flipped up seat next to you), metal fence posts and railings, metal desk components at the office, shopping carts, and more! Women are finding new uses for their Bagnets every day!

How much weight will Bagnet hold?

The weight Bagnet holds depends on the object you're hanging it on. It holds up to 8 pounds if you use it on commercial grade metal such as bar stools, table bases, restaurant chairs, etc,. It also depends on if the metal is flat or curved, textured or smooth. This is why we recommend trying it for yourself in multiple environments and situations.

Do Sport and Better Than Leather Bagnets hold different weights?

No, our Better Than Leather and Sport Bagnets hold the same amount of weight.

Why doesn't Bagnet support my bag on the refrigerator?

Refrigerators have a thin veneer of metal with a weak magnetic pull. Metal stalls and metal door frames are much thicker and have a greater magnetic force which means they're better equipped to work with Bagnet.

How much weight will Bagnet mini hold?

Just like all Bagnets, the weight that Mini will hold depends on the object you're hanging it on. If hanging from commercial grade metal, Bagnet Mini will hold up to 4 pounds.

Returns FAQs

Return Policy

RETURNS
To be eligible for a return, item(s) must be unused and in original packaging. Unused items may be returned by mail within 30 days from the date the order is delivered. Returns outside the 30 days will not be accepted. Please email support@bagnetcompany.comalong with your order number to submit yourreturnand receivereturnintructions. DO NOT RETURN YOUR PRODUCT TO THE WAREHOUSE ADDRESS ON THE SHIPPING LABEL. Once a return is received and approved, a refund will be processed within 5-7 business days. Customer is responsible for paying their own shipping costs forreturningtheir item. Shipping costs from original order are non-refundable.

DEFECTIVE OR INCORRECT ITEMS
While we inspect every order before shipping & strive to provide only the best in quality, we recognize that sometimes errors occur. We offer replacements at no shipping cost for incorrect items. All items returned as defective will be inspected on receipt and any items deemed to subject to reasonable wear and tear will not be accepted as faulty. We will replace a defective item if a replacement is in stock and available. Simply notify us by email at support@bagnetcompany.com within 3 days of receiving the product along with an image of product and/or defect. This will ensure we can promptly address your concerns. All goods shall remain your responsibility until we receive them. 

Non-Returnable Items

Gift Cards are ineligible for returns/refunds.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Shipping charges are non-refundable.

Late or Missing Refunds (if applicable)

If you haven’t received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@bagnetcompany.com.

Returning Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she or he will find out about your return.

Shipping your Returns

To return your product please email customer support at support@bagnetcompany.com.

You will be provided a return label with tracking number. Shipping costs are non-refundable and the cost of return shipping will be deducted from your refund.

Any returns made without contacting customer support will incur a $7 restocking fee which will also be deducted from your refund.

Support Policies

Return Policy

RETURNS
To be eligible for a return, item(s) must be unused and in original packaging. Unused items may be returned by mail within 30 days from the date the order is delivered. Returns outside the 30 days will not be accepted. Please email support@bagnetcompany.comalong with your order number to submit yourreturnand receivereturnintructions. DO NOT RETURN YOUR PRODUCT TO THE WAREHOUSE ADDRESS ON THE SHIPPING LABEL. Once a return is received and approved, a refund will be processed within 5-7 business days. Customer is responsible for paying their own shipping costs forreturningtheir item. Shipping costs from original order are non-refundable.

DEFECTIVE OR INCORRECT ITEMS
While we inspect every order before shipping & strive to provide only the best in quality, we recognize that sometimes errors occur. We offer replacements at no shipping cost for incorrect items. All items returned as defective will be inspected on receipt and any items deemed to subject to reasonable wear and tear will not be accepted as faulty. We will replace a defective item if a replacement is in stock and available. Simply notify us by email at support@bagnetcompany.com within 3 days of receiving the product along with an image of product and/or defect. This will ensure we can promptly address your concerns. All goods shall remain your responsibility until we receive them. 

ORDER CHANGES OR CANCELLATIONS
Orders may be canceled or changed within 2 hours of order placement. Please email support@bagnetcompany.com within that time frame along with your order number to submit a cancellation request or changes.

Satisfaction Guarantee

We guarantee satisfaction. Bagnets contain specially formulated magnets that when in contact with commercial-grade metal form an extremely strong bond that holds the heaviest of items. Bagnets may be small, but they are mighty.

If you find that your Bagnet does not secure your bag to commercial grade metal, return it for a refund within 30 days of purchase. However, we are confident that not only will your Bagnet come to your rescue in sticky restroom situations, you will also discover that it proves useful as a bag hanger in many other situations. We are convinced that you will love your Bagnet so much you'll want one for every bag you carry.

U.S. Shipping Policy

After your payment is authorized and verified it can take up to 24-48 hours to process your order, excluding weekends and holidays. If ordering after 10am PST on a Friday, your order will likely ship the following Monday. Please allow 24-48 hours after receiving shipping confirmation for your tracking details to update.

Shipping Protection Option

Within your shopping cart you will automatically be opted in to shipping protection, with the option to uncheck and refuse the coverage. The shipping protection covers lost, stolen, or damaged-in-transit products and we will re-ship your items at no cost. Lost, stolen, or damaged items will not be replaced when shipping protection is not selected.

International Shipping Policy

We offer International shipping. Please select this option at checkout.

Wholesale Policy

We have recently revamped our wholesale program for qualified retailers. Please visit our Wholesale Landing Page for more information and to start the application process. 

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

Delivery estimates are generated by carriers and cannot be guaranteed. Check the provided tracking number for updates.

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