Frequently Asked Questions

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Below you'll find our most frequently asked questions gathered together in one spot! So take advantage and read our faqs before you wait on a support email.

Frequently Asked Questions

Bagnet can be used as a purse hanger or bag hook in endless situations and on countless objects: restroom stalls, restroom fixtures (like waste bins), metal door frames, restaurant table legs & bases, metal chairs, on your car, at the movies (under the flipped up seat next to you), metal fence posts and railings, metal desk components at the office, shopping carts, and more! Women are finding new uses for their Bagnets every day!

What's the difference between sport and luxury/leather Bagnets?

Sport Bagnets are molded rubber made with no animal products, and can be washed with soap and water to clean. The magnetic strength is the same on both sides, and the rubber is designed to stretch when in use and return to its original size and shape when not in use. Sport Bagnets do not need to be broken in to maximize their weight capacity. Luxury Bagnets are handmade with real leather and can be cleaned by wiping with a damp cloth. The non-logo side features thinner leather for a stronger magnetic connection. Luxury Bagnets should be broken in to maximize the amount of weight they can hold. To break in, repeatedly bend the leather Bagnet where the two magnets meet, to stretch, soften, and loosen the leather on the backside.

Why doesn't Bagnet support my bag on the refrigerator?

Refrigerators have a thin veneer of metal with a weak magnetic pull. Metal stalls and metal door frames are much thicker and have a greater magnetic force which means they're better equipped to work with Bagnet.

My Bagnet bends in the middle, is it broken?

Bagnets contain two magnets to allow some flex when pulling it off a surface. It will bend and crease in the middle where the two magnets meet. This also allows you to form it around curved metal objects.

The loop on my Bagnet sport and mini stretches when I use it, will it break?

The molded rubber is designed to stretch when in use and return to its original size and shape when not in use. Take care when removing your Bagnet from surfaces, if carefully removed Bagnet Sport and Mini should not break.

How is Bagnet better than other purse hooks?

Bagnet works in situations where a typical purse hook is inconvenient or useless. Purse hooks currently on the market are designed to be used on horizontal surfaces/edges and are not attachable to vertical surfaces. Other purse hooks used over the door of a restroom stall leave you susceptible to theft, while Bagnet hangs your purse at a safe height within the space, making it inaccessible to thieves. Bagnet also comes in handy as a purse hanger on your car while you load and unload, and on metal posts when you need your hands free.

safety

Will Bagnet damage my cell phone?

Internal components of a cell phone are non-magnetic, therefore a magnet cannot affect them. For memory, phones use storage chips which are not affected by magnets. Today’s cell phone screens are LCD (rather than the old CRT screens), therefore a magnet won’t affect them. GPS uses satellites and cell phone batteries are lithium-ion, neither of which are affected by magnets. There are many cell phone products on the market that utilize magnets, such as mounts and cases, because they are safe to be used with cell phones.

Will Bagnet damage my credit cards?

To demagnetize the strip on a credit card, the strip must be in direct contact with a magnet for a prolonged amount of time. It is not the strength of the magnet that affects a credit card strip, it’s the duration of direct exposure. As long as your credit card isn’t in direct contact with the magnets in your Bagnet, for a prolonged amount of time, your credit card strip will be unaffected. Credit card chips are not affected by magnets at all. Cards with weaker magnetic strips, such as hotel keys and parking garage tickets, are susceptible to demagnetization and should be stored in your wallet or in a pocket away from your Bagnet.

Will Bagnet damage my hearing aid battery?

Our research tells us that you'd need a strong magnetic field, such as one produced by an MRI scanner, to do damage to a battery. If using Bagnet as intended, which is to clip on the exterior strap or hardware of your purse, it should not affect the performance of your hearing aid batteries if they are inside a case inside your purse (or in your ear). However, we have not done any formal testing on the effect our products have on batteries so we can't say with 100% certainty that there would be no negative effects.

Is Bagnet safe for use near pacemakers or personal medical devices such as insulin pumps?

Bagnet should not be used by or near persons with pacemakers. Keep Bagnet away from personal medical devices as it contains strong magnets.

Is Bagnet safe for use around car key fobs, tiles, apple watch, and airpods?

Extensive testing has not been done on these items so we cannot offer an official recommendation.

Can Bagnet go through airport security?

It is safe to travel with Bagnet, and it can go through airport security and screening devices. We do suggest tucking it into your bag while going through screening as it may be attracted to the conveyor belt metal.

Is there latex in Bagnet sport or mini?

No, our silicone rubber Bagnets are latex-free.

Shipping

How long does shipping take?

We ship via USPS. All orders ship next business day, out of our warehouse in Fort Worth, Texas. Depending on your location, First Class delivery is approximately 3-5 days, Priority Mail delivery is approximately 2-4 days, and Priority Express delivery is approximately 1-3 days. Please note that during November and December, shipping and delivery times may be slightly longer.

weight rating

Where can I use my Bagnet?

How much weight will Bagnet hold?

The weight Bagnet holds depends on the object you're hanging it on. It holds up to 8 pounds if you use it on commercial grade metal such as bar stools, table bases, restaurant chairs, etc,. It also depends on if the metal is flat or curved, textured or smooth. This is why we recommend trying it for yourself in multiple environments and situations.

Do luxury, leather and Bagnet sport hold different weights?

No, our leather and rubber Bagnets hold the same amount of weight.

Will Bagnet support the weight of my bag?

Absolutely. Bagnets are designed to support bags of all shapes and sizes. When used as directed and on commercial grade metals, we are certain that Bagnet will hold your bag but if you are unsatisfied for any reason, return it immediately for a full refund.

Why doesn't Bagnet support my bag on the refrigerator?

How much weight will Bagnet mini hold?

Just like all Bagnets, the weight that Mini will hold depends on the object you're hanging it on. If hanging from commercial grade metal, Bagnet Mini will hold up to 4 pounds.

Returns

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.

Non-Returnable Items

Gift cards

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@bagnetcompany.com.

Returning Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she or he will find out about your return.

Shipping your Returns

To return your product, you should mail your product to: 600 Railhead Road #200, Fort Worth, TX 76106

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a postage paid label, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our Support Policies

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.

Satisfaction Guarantee

We guarantee satisfaction. Bagnets contain specially formulated magnets that when in contact with commercial-grade metal form an extremely strong bond that holds the heaviest of items. Bagnets may be small, but they are mighty.

If you find that your Bagnet does not secure your bag to commercial grade metal, return it for a refund within 30 days of purchase. However, we are confident that not only will your Bagnet come to your rescue in sticky restroom situations, you will also discover that it proves useful as a bag hanger in many other situations. We are convinced that you will love your Bagnet so much you'll want one for every bag you carry.

U.S. Shipping Policy

After your payment is authorized and verified it can take up to 24-48 hours to process your order, excluding weekends and holidays. If ordering after 10am PST on a Friday, your order will likely ship the following Monday. Please allow 24-48 hours after receiving shipping confirmation for your tracking details to update.

International Shipping Policy

Currently we are unable to offer International Shipping, though we're working on finding a solution as soon as possible. Check back soon for an update.

Wholesale Policy

Interested in becoming a Bagnet retailer? We are currently approving brick & mortar retailers only.

Our Wholesale Agreement stipulates that our retailers not resell any goods via the internet, which includes but is not limited to, privately owned retail websites, ecommerce sites, and third-party online retailers such as Amazon and eBay.

For more information, please email our support team with your business name, address, and resale license:
support@bagnetcompany.com

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Ask the Team

So your question wasn't in the FAQ? Let us help! There are multiple ways to get in contact with our support team. For technical questions, the fastest way to get a response is by email. You can also reach out to us via Facebook Messenger, or using the website chat feature.

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