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FAQ

Most Popular FAQs

How should I remove my Bagnet from surfaces?

No matter how mad we get about restroom stalls without hooks, remember we mustn't resort to brute force with our Bagnet. No pulling or yanking on the ring, just a gentle peel from under the magnet will do the trick. Mishandling will lead to wearing and tearing, and we simply can't have that. You can see a perfect example here.

Where can I use my Bagnet?

Because of the creativity and ingenuity of gorgeous gals around the world, the possibilities with Bagnet are limitless. From restroom stalls to metal door frames, restaurant tables to shopping carts—even the movies (under the flipped up seat next to you) can't escape its charm. Follow us on Instagram to see Bagnet in action anywhere and everywhere.

How do I open the ring?

Simply push the small hinged section inward, towards the center of the ring. It's as easy as pouring another glass of wine. Cheers!

Why doesn't Bagnet support my bag on the refrigerator?

It’s not size that matters - it’s surface! Refrigerators have a rather thin veneer of metal with a less-than-impressive magnetic pull. Metal stalls, tables, and door frames are a whole different story—thicker metal and a stronger magnetic force make them the perfect match for Bagnet.

Aren’t basically all tables made out of wood?

Take a peek under those restaurant tables – what do you see? That metal framing is divine to keep your bag neatly tucked away by your legs. And that's just the beginning - think picnic tables, filing cabinets, window frames at eateries, door frames in single-patron bathrooms, bleachers, bar stools, gym equipment, and the list goes on. Soooo many ways to stay stylish and elevated.

Bogus. Bagnets don't hold the full weight they claim.

Get hip to it, honey. Bagnets are designed to hold your bag securely, but they thrive on thick metal surfaces like stall walls, metal door frames, or bar stools – you know, the heavy-duty stuff. Avoid putting them to the test on flimsy fridges; their metal is too thin for a proper magnetic connection.

Won’t your bag get stolen more easily?

We've heard countless tales of Bagnets thwarting theft attempts, not aiding them. Hang your bag from the metal framework under the table with a Bagnet, keeping it close to your legs—safe, sound, and stylish.

My Bagnet broke way too easily.

Listen, gorgeous. Bagnets are crafted to gracefully hold your bag for brief intervals—think restroom breaks or a leisurely lunch. Their lifespan, much like most things in life, is influenced by how they're handled and the frequency of use. Save the aggressive yanking or pulling for other areas of your life. When it comes to Bagnets, it will undoubtedly hasten wear and tear. While we stand by the quality of our products, factors beyond our control can impact their longevity.

What’s the difference between Sport and Better Than Leather Bagnets?

Like white or red - both are lovely, so it's up to your preference. Sport Bagnets are made from molded rubber, with a flexible design that stretches during use, returning to its original state afterward (no plastic surgeon needed). Better Than Leather Bagnets exude luxury with premium faux leather. Despite their differences, both hold the same weight (effortlessly, we might add!).

My Bagnet bends in the middle, is it broken?

Don’t get your Bagnet in a twist, babe - it isn't broken; it's simply doing its job with a bit of flair. The two magnets inside allow for some flexibility when removing it from surfaces. That slight bend and crease in the middle is all part of the design, allowing you to effortlessly mold it around curved metal objects - whether it’s a bar top or your Benz.

The loop on my Bagnet Sport and Mini stretches when I use it. Will it break?

The molded rubber of your Bagnet Sport and Mini is meant to stretch gracefully during use and regain its original shape afterward (think childbirth - but less painful). Simply exercise care when removing it from surfaces, and your Bagnet should hold up just fine.

How is Bagnet better than other purse hooks?

Don’t. Get. Us. Started. Conventional hooks are strictly for horizontal surfaces, utterly useless on vertical ones. Not to mention that it's a lifesaver in the car or on metal posts when you need to be hands-free. Essentially, Bagnet shines where those competitors falter.

Are your bags RFID safe?

Our handbag collection is innovative, designed and tested entirely by women, gorgeous, and functional, but we do not claim to be RFID-blocking. However, an accompanying Bagnet can help keep your bag safe, sound, and stylish.

Can I combine coupon codes?

We keep stuff simple here, so unfortunately you can't stack coupon codes, unless we specify otherwise. 'First-Time Welcome' discounts are strictly off-duty during sales, as well. However, we do love you - so when you add multiple coupons, the larger of the discounts will always apply.

Safety FAQs

Will Bagnet damage my cell phone?

Your cell is safe and sound with Bagnet. Today’s phone screens are LCD (rather than the old CRT screens), so they’re unbothered by magnets. Think of MagSafe phone mounts and cases, which are your phone’s magnetic BFFs.

Will Bagnet damage my laptop?

While Bagnets can flirt with laptops safely, (we have them in our offices daily, after all) prolonged contact might just cause a bit of a headache for your computer. Best to keep them at arm's length, just to avoid any awkward conversations with your IT department.

Will Bagnet damage my credit cards?

Cards with chips couldn't care less about magnets - they're far too sophisticated for that. When it comes to cards without chips, Bagnet won't swipe away your credit card's magnetic mojo unless they're practically cuddling for an extended period - and that’s just simply not what a Bagnet is for. Just keep those flimsy hotel keys and parking tickets at arm's length from your magnetic companion, and you'll be as golden as your Amex.

Will Bagnet damage my hearing aid battery?

Our dear friend science tells us you'd need a strong magnetic field like the one in an MRI to damage a battery. And we haven't quite gotten Bagnet there yet. So, while we haven't conducted our own formal tests on battery performance yet, as long as your hearing aids are securely tucked away in your purse or your ears, we're pretty confident your Bagnet won't rock the boat.

Is Bagnet safe for use near pacemakers or personal medical devices such as insulin pumps?

If you've got a pacemaker or other personal medical devices like insulin pumps, it's best to stay away from our magnetic marvel (safety first, after all). For your bag-hanging needs, explore our nonmagnetic alternative, Perch. Plus, the Daring Collection of handbags is meticulously crafted by women with the same innovation as our signature Bagnet, ensuring both style and functionality.

Is Bagnet safe for use around car key fobs, tiles, Apple Watch, and AirPods?

We’re busy ladies, so we haven't conducted extensive testing on those particular items just yet. But remember: Bagnet is meant to clip onto the exterior strap or hardware of your purse. Just keep it in its rightful place, and you should be fine!

Can Bagnet go through airport security?

If you don’t know yet, Bagnet is your essential travel bestie, and can gracefully glide through airport security without a hitch. Just tuck it away in your bag during screening to avoid any unnecessary attraction to the conveyor belt metal.

Is there latex in Bagnet Sport or Mini?

Our silicone rubber Bagnets are gorgeous, indispensable, and entirely latex-free.

Shipping FAQs

How long does shipping take?

Ground shipping orders typically deliver within 3-9 days, but during peak shipping seasons, they may linger a tad longer. Plan accordingly, won't you? For the impatient and glamorous types, we offer a 2-day shipping option.

What is shipping protection?

We want your goodies staying glamorous, so, in your shopping cart, you’ll be automatically opted in to shipping protection for $0.98 per order. That covers lost, stolen, or damaged-in-transit products, which we’ll re-ship at no cost (just ‘cause we love you). If you’re feeling dangerous, you can deselect or opt-out, but your lost, stolen, or damaged items won’t be replaced. Wah!

Weight Rating FAQs

Where can I use my Bagnet?

Because of the creativity and ingenuity of gorgeous gals around the world, the possibilities with Bagnet are limitless. From restroom stalls to metal door frames, restaurant tables to shopping carts—even the movies (under the flipped up seat next to you) can't escape its charm. Follow us on Instagram to see Bagnet in action anywhere and everywhere.

How much weight will Bagnet hold?

The weight capacity of Bagnet is quite versatile. It can hold 8-10 pounds on sturdy surfaces like bathroom stall doors, bar stools, or restaurant chairs, but remember, it's all about the metal, mama. We suggest experimenting in various settings to truly appreciate its charm.

Do Sport and Better Than Leather Bagnets hold different weights?

Both our Better Than Leather and Sport Bagnets can handle the same weight (8-10 pounds or about 3 wine bottles - whichever unit you prefer).

Why doesn't Bagnet support my bag on the refrigerator?

It’s not size that matters - it’s surface! Refrigerators have a rather thin veneer of metal with a less-than-impressive magnetic pull. Metal stalls, tables, and door frames are a whole different story—thicker metal and a stronger magnetic force make them the perfect match for Bagnet.

How much weight will Bagnet Mini hold?

Just like her older sister, it all depends on the surface on which you’re placing our Mini. If it's commercial grade metal, she can handle up to 4 pounds with grace.

Returns FAQs

Return Policy

RETURNS
To be considered for a return, your item(s) must be unused and still sitting pretty in its original packaging. You have a 30-day window from the date your order is delivered to send it back to us, unused, by mail. Unfortunately, returns beyond that timeframe won't be accepted. Simply shoot an email over to support@bagnetcompany.com with your order number to start the return process and get detailed instructions. Whatever you do, don't ship your product back to the warehouse address on the shipping label. Once we receive and approve your return, expect your refund to be processed within 5-7 business days. Just keep in mind, you're responsible for covering the shipping costs to return the item, and the original shipping fees from your order are non-refundable.

DEFECTIVE OR INCORRECT ITEMS
While we make every effort to ensure your order is perfect, let’s be honest… sh*t happens. For incorrect items, our bad, babe! We’ll gladly get you replacements at no extra cost. If you suspect an item is defective, simply reach out to us at support@bagnetcompany.com within 3 days of receiving it. Be sure to include a snapshot of the product and/or the defect itself. We'll give it a good look when it gets here, and if it's deemed faulty and a replacement is available, we'll gladly send it your way. Just remember, until the goods reach us, they're still your responsibility.

Non-Returnable Items

Our lovely gift cards are strictly non-returnable, so choose wisely when you're selecting that perfect gift.

Refunds (if applicable)

Once we've received your return and given it the once-over, you'll receive an email letting you know it's safely in our hands, and whether it’s approved or a no-go. If all is well, expect your credit card or original payment method to be reimbursed within 5 business days. Just remember, shipping charges are non-refundable.

Late or Missing Refunds (if applicable)

If your refund seems to be playing hide and seek, first give your bank account another glance. Then, have a chat with your credit card company; as these things can take a bit of time to process. If there's still no sign of it, reach out to your bank. And if all else fails, don't hesitate to drop us a line at support@bagnetcompany.com, and we'll do our best to sleuth out what's happened.

Returning Gifts

If your item was marked as a gift when purchased and sent straight to your gorgeous face, you'll receive a gift credit for the value of your return once we receive it. 

If your item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will go to the gift giver and we’ll have to spill the beans to them about your return. Apologies in advance for any awkward conversations that might occur as a result.

Shipping your Returns

To send your return on its way, simply drop us an email at support@bagnetcompany.com, and we'll send a return label off to you with a tracking number. Just remember, shipping costs are non-refundable, and the return shipping fee will be deducted from your refund. Any returns made without talking to us first will incur a $7 restocking fee - sharing is caring, of course!

Support Policies

Return Policy

RETURNS
To be considered for a return, your item(s) must be unused and still sitting pretty in its original packaging. You have a 30-day window from the date your order is delivered to send it back to us, unused, by mail. Unfortunately, returns beyond that timeframe won't be accepted. Simply shoot an email over to support@bagnetcompany.com with your order number to start the return process and get detailed instructions. Whatever you do, don't ship your product back to the warehouse address on the shipping label. Once we receive and approve your return, expect your refund to be processed within 5-7 business days. Just keep in mind, you're responsible for covering the shipping costs to return the item, and the original shipping fees from your order are non-refundable.

DEFECTIVE OR INCORRECT ITEMS
While we make every effort to ensure your order is perfect, let’s be honest… sh*t happens. For incorrect items, our bad, babe! We’ll gladly get you replacements at no extra cost. If you suspect an item is defective, simply reach out to us at support@bagnetcompany.com within 3 days of receiving it. Be sure to include a snapshot of the product and/or the defect itself. We'll give it a good look when it gets here, and if it's deemed faulty and a replacement is available, we'll gladly send it your way. Just remember, until the goods reach us, they're still your responsibility.

Satisfaction Guarantee

As Bagnet besties, your happiness could not be more important to us. Our Bagnets are small but mighty, containing specially formulated magnets that form a bond to hold the heaviest of purses. However, if by some chance your Bagnet fails to secure your bag to commercial grade metal, simply return it for a refund within 30 days of purchase. But trust us, once you experience the convenience of a Bagnet, you'll wonder how you ever managed without one. Don’t be surprised if you end up buying one for every bag in your collection.

U.S. Shipping Policy

Once your payment is given the green light, please give us a window of 24-48 hours for us to process your order, excluding weekends and holidays. If you happen to place your order after 10 am PST on a Friday, it will likely start its journey the following Monday. Once your shipping confirmation reaches your inbox, your tracking details should appear within 24-48 hours. Exciting, isn’t it?

Shipping Protection Option

We want your goodies staying glamorous, so, in your shopping cart, you’ll be automatically opted in to shipping protection for $0.98 per order. That covers lost, stolen, or damaged-in-transit products, which we’ll re-ship at no cost (just ‘cause we love you). If you’re feeling dangerous, you can deselect or opt-out, but your lost, stolen, or damaged items won’t be replaced. Wah!

International Shipping Policy

Oui, ma chérie! We offer international shipping for our darlings across the globe. Just select this option at checkout.

Wholesale Policy

We recently polished up our wholesale program for all you fabulous retailers out there! Head on over to our Wholesale Landing Page for the full scoop and kickstart the application process. Cheers to chic collaborations!

Secure transactions

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Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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